Privacy policy

This policy explains when and why we collect personal information about people who contact us and those who use our services, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

How do we collect information from you?

We obtain information about you when you interact with us. For example, when you call, email or get in touch with us through social media. 

What type of information is collected from you?

The personal information we collect may include your name, postal address, telephone number, email address or social media username. We may also hold information regarding your property such as photographs of access and the proposed site for building on and/or local authority documents relating to planning permission if required.

How is your information used?

We may use your information to:

  • Process a quotation that you have requested

  • Process orders that you have submitted

  • Carry out our obligations arising from any contracts entered into by you and us

  • Respond to and follow up on a general enquiry that you have made

  • Seek your views and comments on the services we have provided in order to improve our products and processes.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as it is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. For example, we hold information given to us to complete quotations for up to 2 years.

Who has access to your information?

We will not share your information with third parties for marketing purposes. We may pass limited and necessary information to associated persons for the purposes of completing tasks and providing services to you. For example, a) To parties working under our direct instruction or b) If planning permission is required, to the local planning authority.

How you can access and update your information

In accordance with the General Data Protection Regulation, you have the right to ask for a copy of the information that Wild Environments holds about you. You may also update this information at any time by contacting us at info@wildenvironments.co.uk

Security precautions in place to protect loss, misuse or alteration of your information

When you give us personal information, we aim to ensure that it’s treated securely. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic procedures to safeguard your personal information.